Shan You’ data protection policy
Shan You respects and honours our stakeholders including sponsors, donors, partners, volunteers and clients; their right to be treated courteously, fairly and have their privacy protected.
Personal information is given in good faith by stakeholders and will only be used to maintain or enhance their relationship with Shan You.
Similarly,Shan You protects the rights of sponsors, donors, partners, volunteers, clients and their families, providing only such information deemed necessary and appropriate to maintain the relationship between Shan You and the delivery of services. For example, by completing forms on this Site, it is deemed that you have consented Shan You to use your personal information for donation-related and communication purposes.
Collection, use and management of information
Personal information is only collected when necessary and is supplied with consent.
Individuals or groups can, for instance, make an anonymous donation or enquiry.
Prospective sponsors can visit our web site anonymously.
Surveys for the purposes of improving customer service, for example, can be completed anonymously.
Personal details are required to link a volunteer with a programme, to process and post a tax-deduction receipt, to keep partners and clients abreast with latest programmes or to send donation appeal letters, so as to maintain the relationship between sponsors, donors, partners, volunteers and clients with Shan You.
Protecting your information
Shan You has put in place procedural, physical and electronic means to safeguard the personal information of our sponsors, donors, partners, volunteers and clients.
Shan You has also verified the security and privacy provisions of our bank, online payment and mailing agencies with whom we provide information about sponsors, donors, partners, volunteers and clients.
Shan You will not rent, exchange or sell mailing lists of our sponsors, donors, partners, volunteers and clients to other organizations.
Sponsors, donors, partners, volunteers and clients’ information may be kept both in hard copy and/or electronic forms. In either case, Shan You has documented procedures to safeguard this information.
Correcting your information
Shan You is committed to allowing sponsors, donors, partners, volunteers and clients to see and correct information that is shown to be incorrect or outdated.
Shan You staff will clearly identify themselves when making contact with sponsors, and all letters and marketing materials will contain Shan You’s logo and contact details.